DELIVERY
We ship using Priority Mail via USPS out of New York. Once an order is shipped, it should take 1-3 business days to arrive to you. We offer international shipping. If you have issues, please email info@mestiza-ny.com. MESTIZA is not responsible for lost or stolen merchandise.
RETURN POLICY
If you are not completely satisfied with your purchase, it may be returned within 14 days of the order ship date (the day on which the shipping notice is emailed to you). The MESTIZA warehouse must receive returns within 14 days of shipping. Items returned after 14 will result in store credit at the present retail value of the item.
All items marked “Final Sale” cannot be returned or exchanged.
All refunds will be credited for the original amount paid, less shipping fees. Unfortunately, MESTIZA cannot cover the cost of returns.
The returned item must be in its original condition: it must be unworn and it cannot be damaged or altered in any way. Original tags must be attached. IT MUST ARRIVE WITH THE ORDER RECEIPT AND IN THE ORIGINAL POLY BAG PROVIDED IN THE SHIPMENT. If you are missing any of these items, please email info@mestiza-ny.com.
MESTIZA is not responsible for lost or stolen merchandise.
Please return to:
MESTIZA/RETURNS DEPARTMENT
C/O Ruby Has
5 Inez Dr
Bay Shore, NY 11706
*Please do not make returns to the corporate office. If returned to the corporate office, you will be charged a $20 fee. If orders are canceled after items have already been packed by the warehouse, we can cancel but customer will incur a $20 restocking fee.
*Because bespoke items are made especially for you, they cannot be returned or exchanged.
EXCHANGE POLICY
MESTIZA does not have a formal exchange process. If you would like to exchange a product, please adhere to the standard MESTIZA return guidelines and then kindly place an order for your preferred product.
Unfortunately, MESTIZA cannot cover the cost of returns.
All items marked “Final Sale” cannot be returned or exchanged.
