What should I do if my dress doesn't fit?
We do our best to ensure a perfect fit, however if your Mestiza item isn't quite right, do not fret! Mestiza offers tailoring reimbursements.
If you take your Mestiza dress to your local tailor to be altered within the first month of your purchase, we are happy to offer up to a $50 refund for alterations from your tailor with proof of receipt. Just shoot us an email email@example.com! Tailoring reimbursement applies to full price product only. Promotional codes of 10% or less are acceptable.
The tailoring reimbursement only applies to purchases made at mestizanewyork.com. Purchases made through our Instagram Shop do not quality for the alterations reimbursement.
What is your return policy for purchases made on Mestizanewyork.com?
If you are not completely satisfied with your Mestiza purchase, it may be returned within 30 days of the order ship date (the day on which the shipping notice is emailed to you) unless item is marked FINAL SALE. International returns and customs fees will be paid for by the customer.
The item must be returned in its original condition, with all of its tags, unaltered, not show any signs of wear (including deodorant marks) and arrive in the original packaging.
Your item may arrive with a security tag attached. If the item returns without that tag we will not be able to process your return.
Please understand, in order to pay our warehouse workers fair wages, we have a $20 restocking fee that will be automatically withdrawn from your refund. If you would like to make an exchange for a new size or product, we will waive this fee.
Customers who return their items between 30-90 days will receive a refund in the form of store credit at the present retail value of the product. Any refund requests after 90 days will not be accepted.
In order for an item to qualify for a price match for a product that was purchased on mestizanewyork.com, all of the following criteria needs to be met: Item must still be in stock on mestizanewyork.com in the exact same size and color as the previously purchased item. Price matching is not eligible on items that were purchased more than 7 days prior to the price drop. Price matching is not eligible during flash sale periods shorter than one week. Final Sale items do not qualify for price matching. If you are looking to match a price found on another retailer's website for an item you are purchasing on mestizanewyork.com, the item must be available in the exact same color and size on the other retailer's website. You must send us proof via link in order to accept the price match. Price matching is not eligible on items that were purchased more than 7 days prior to the price drop.
HOW DO I INITIATE A RETURN OR EXCHANGE?
What does "Final Sale" mean?
All items marked “Final Sale” cannot be returned or exchanged.
How long does it take to process my return?
Please allow ~2 weeks to see a refund to your account.
All refunds will be credited for the original amount paid, less shipping fees. When generating a return label, the amount of $20 will be deducted to cover restocking and shipping fees in order to pay our warehouse employees fare wages. Please allow ~2 weeks to see a refund to your account.
Mestiza New York is not responsible for lost or stolen merchandise.
What is the exchange policy?
Mestiza New York offers exchanges within 30 days of purchase for the same item in a new size or for a different item. If exchanging for an item of lesser value, the difference will be returned to the original form of payment.
Please allow ~2 weeks to see a refund to your account. Mestiza New York is not responsible for lost or stolen merchandise.
Do you ship outside of the United States?
Yes! We ship internationally. Customs fees are not included. International returns and customs fees will be paid for by the customer.
How do you ship and when will my order arrive?
Items purchased Monday-Friday before 2pm ET will be shipped the same day. We ship using UPS out of New York. Once an order is shipped, it should take 1-5 business days depending on your location.
What's the policy on damaged merchandise?
If you have purchased an item on mestizanewyork.com and there is damage that is due to a manufacturing error or a faulty product, please reach out to our customer service team and we can asisst you in a solution to fix the garment up to 1 year from the item's order date.
Mestiza New York is not responsible for any damaged merchandise that was not directly purchased through mestizanewyork.com or after 1 year of purchase. You must show proof of purchase through mestizanewyork.com in order to qualify.
Any damage claimed by a customer must be directly related to a manufacturing error and cannot be because of a customer-related accident.
Do you offer customization/bespoke services?
We are currently not taking on new bespoke projects at this time.
How can I collaborate with Mestiza?
If you are looking for opportunities to collaborate with Mestiza via affiliate and/or social media channels, we encourage you to fill out the brief survey below to apply to be a part of the Mestiza community!