FAQs and Return Policy

1. What should I do if my dress doesn't fit?

We do our best to ensure a perfect fit, however if your Mestiza item isn't quite right, do not fret! Mestiza offers tailoring reimbursements. 

If you take your Mestiza dress to your local tailor to be altered within the first month of your purchase, we are happy to offer up to a $50 refund for alterations from your tailor with proof of receipt. Just shoot us an email customerservice@mestiza-ny.com! Tailoring reimbursement applies to full price product only. Promotional codes of 10% or less are acceptable.

2. What is your return policy for purchases made on Mestizanewyork.com?

If you are not completely satisfied with your Mestiza purchase, it may be returned within 30 days of the order ship date (the day on which the shipping notice is emailed to you). International returns and customs fees will be paid for by the customer.

The item must be returned in its original condition, with all of its tags, unaltered, not show any signs of wear (including deodorant marks) and arrive in the original packaging.

Your item may arrive with a security tag attached. If the item returns without that tag we will not be able to process your return. 

Please understand, in order to pay our warehouse workers fair wages, we have a $20 restocking fee that will be automatically withdrawn from your refund. If you would like to make an exchange for a new size or product, we will waive this fee.

Customers who return their items between 30-90 days will receive a refund in the form of store credit at the present retail value of the product. Any refund requests after 90 days will not be accepted.

In order for an item to qualify for a price match for a product that was purchased on mestizanewyork.com, all of the following criteria needs to be met: Item must still be in stock on mestizanewyork.com in the exact same size and color as the previously purchased item. Price matching is not eligible on items that were purchased more than 7 days prior to the price drop. Price matching is not eligible during flash sale periods shorter than one week. Final Sale items do not qualify for price matching. 



3. What does "Final Sale" mean?
All items marked “Final Sale” cannot be returned or exchanged.
4. How long does it take to process my return?

Please allow ~2 weeks to see a refund to your account.
All refunds will be credited for the original amount paid, less shipping fees. When generating a return label, the amount of $20 will be deducted to cover restocking and shipping fees in order to pay our warehouse employees fare wages. Please allow ~2 weeks to see a refund to your account.

5. What is the exchange policy?

Mestiza New York offers exchanges within 30 days of purchase for the same item in a new size or for a different item. If exchanging for an item of lesser value, the difference will be returned to the original form of payment.

Please allow ~2 weeks to see a refund to your account. Mestiza New York is not responsible for lost or stolen merchandise.

6. Do you ship outside of the United States?

Yes! We ship internationally. Customs fees are not included. International returns and customs fees will be paid for by the customer.

7. How do you ship and when will my order arrive?

Items purchased Monday-Friday before 2pm ET will be shipped the same day. We ship using UPS out of New York. Once an order is shipped, it should take 1-5 business days depending on your location.

8. Do you offer customization/bespoke services?

We are currently not taking on new bespoke projects at this time.